Description
Samsara is seeking an Installation Manager to oversee customer engagements with installation partners, provide onsite support for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations.
The Installation Manager will work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.
Key responsibilities include:
- Defining installation best practices for the EMEA organisation
- Assisting partners in building project-specific installation guides using Samsara best practices and delivering onsite training to installer technicians on project-specific requirements
- Coordinating with installation partners to ensure work is completed on time, on budget, and to Samsara's quality standards
- Identifying risks early, proposing mitigation strategies, and keeping projects on track
- Providing onsite oversight for large or complex deployments
- Capturing lessons learned from each project to improve processes and drive continuous improvement with installation partners
The successful candidate will have:
- 5+ years of experience managing vehicle and/or hardware technology
- Prior vehicle installation or fitter experience
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
- Experience in field operations coordination, implementation, and technical deployment
- Excellent communication and stakeholder management skills
Samsara offers a comprehensive total rewards package, including a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.