Description
The Lead Account Executive provides essential operations support for direct connect processors into the network and business partners. This includes managing client relationships, project managing partner and product onboarding, and training partners on proprietary tools and systems.
Responsibilities:
- Provide dedicated operational support to stakeholders, including acquirers, network partners, issuers, and processors
- Conduct research on complex situations and troubleshoot issues related to end-to-end transaction processing, acceptance complaints, and issuer launches
- Support business development through onboarding new franchises, issuers, acquirers, processors, and software vendors, and assist with contract negotiation and due diligence
- Manage compliance with operating rules and regulations, coordinate certification, and support participants through the semi-annual release process
- Lead internal projects, ensure documentation meets auditing requirements, and serve as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems, and tools
- Manage strategically important partners and drive continuous improvement by seeking holistic solutions for client-impacting issues
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 4 years of payments industry experience within financial services
Preferred Qualifications:
- Bachelor’s Degree in Business, Finance, Information Technology, Engineering
- 5+ years of payments industry experience within financial services
- Experience influencing key stakeholders, executive-level clients, or internal business partners
The role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive set of health, financial, and other benefits.