Description
We are looking for a Lead DCI Operations Specialist to join our International Settlement Support team at Capital One in Farnborough.
As a Lead DCI Operations Specialist, you will be responsible for expanding operational knowledge and understanding of Core Applications, including Authorisations, Settlement, Pricing and Fees.
Key responsibilities:
- Interact and collaborate with multiple stakeholders to create documentation, including system flow, aligned with team processes.
- Leverage the team's existing knowledge with new insights and learnings, ensuring process documentation is updated.
- Provide continuous support in all systematic/operational aspects and assist with issue resolution.
- Manage dependencies with other department functions while identifying and managing a strategic partnership across multiple teams.
- Become International Settlement Support SME for Core applications.
- Coach and mentor all team members by planning and executing learnings from system knowledge gained.
- Manage configuration on core applications for boarding of new clients including system data table management and implementation on new network products.
- Build a culture of accountability and ownership, by empowering team members to be curious and apply learnings to their day-to-day responsibilities.
Requirements:
- Able to demonstrate reliability, self-motivation, and a willingness to accept responsibility and accountability.
- Cross-functional knowledge of the Payment Network Industry focusing on operations.
- Strong relationship building skills with multiple internal stakeholders.
- Strong analytical, problem-solving and critical thinking skills.
- Able to prioritize and manage multiple parallel projects and issues.
- Effective written and verbal communication skills with all levels of employees and management.
Benefits:
- Competitive salary
- High performers strong and diverse career progression
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance
- Flexible benefits available including season-ticket loans, cycle to work scheme, and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you
This is a full-time position based in our Farnborough office, with a hybrid working model.