Description
The Senior Manager, Account Executive Operations for Technical Quality of Acceptance, leads the regional operational delivery of the Technical Quality of Acceptance strategy across Latin America, the Caribbean and Mexico.
The team monitors strategic merchants and market trends, uses transaction and operational insight to identify emerging acceptance risks, and leads proactive and reactive remediation when technical breakages occur.
This is an operational payments-acceptance leadership role not a sales role and not primarily focused on issuer approval or decline rates.
Core Responsibilities
- Lead, mentor and develop a high-performing team of operational professionals, including managers and specialists across country acceptance, analytics, PSP-related acceptance and referral investigation.
- Lead the regional operational delivery of the Technical Quality of Acceptance strategy, translating global priorities into practical, market-specific plans across Latin America, the Caribbean and Mexico.
- Supervise the end-to-end diagnosis and remediation of acceptance breakages across the merchant, POS, ecommerce or ATM environment, gateway or orchestrator, PSP, processor and acquirer at market level.
- Coordinate specialist resources and apply disciplined problem-management practices, including root-cause analysis, remediation ownership, progress tracking, recovery validation and lessons learned.
- Lead complex, cross-functional regional initiatives that strengthen technical acceptance resilience, improve monitoring and detection, remove recurring failure modes, and support technical acceptance stability.
- Build strong internal partnerships across Networks, Operations, Sales, Market Development, and Strategy Teams; influence decisions and drive alignment across differing priorities.
- Establish and maintain clear KPIs, reporting, playbooks, escalation paths, operating controls and documentation for technical acceptance monitoring, investigation and remediation.
- Represent the regional Technical Quality of Acceptance function in governance forums, launch-readiness reviews, roadmap discussions and executive updates, clearly communicating risk, dependencies, decisions and regional impact.
- Develop team and stakeholder capability through training and knowledge sharing on payment flows, acceptance failure modes, investigation methods, escalation and remediation practices.
- Engage externally when necessary to clarify technical issues, coordinate remediation or support strategic acceptance priorities; external client interaction is limited and purposeful, with approximately 15% travel.
Leadership Expectations
- Demonstrate mature, inclusive and decisive people leadership, with the ability to coach experienced professionals, manage performance fairly, address difficult situations and develop future leaders.
- Create clarity, structure and momentum in ambiguous technical and operational situations.
- Operate credibly with senior leaders and payment subject-matter experts, adapting communication from detailed analysis to concise executive decision material.
- Build trust across geographically distributed teams and cultures.
- Bring teams with different priorities and perspectives together around a shared customer, merchant and network outcome.
Basic Qualifications:
- High School Diploma, GED or equivalent certification
- At least 7 years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
- At least 5 years of people leadership and performance management experience
- Fluent in Spanish and English
Preferred Qualifications:
- Bachelor’s Degree
- 8+ years of experience in technical acceptance, payment acquiring, merchant processing, payment operations, network operations or payment technology
- 6+ years of people leadership and performance management experience
- Experience working for a global payment network, acquirer, merchant-services provider, processor, PSP, gateway, payment-orchestration platform, merchant or ATM operator
- Experience leading regional or global programs involving acquirers, processors, PSPs, merchants, payment platforms or other acceptance ecosystem participants
- Experience working with key players across North and Latin America, including knowledge of regional market conditions and payment infrastructure