Description
The Business Operations Team Lead role combines hands-on operational delivery with day-to-day people leadership responsibilities. The role supports multiple Optimisation Services and is responsible for overseeing operational execution, acting as a first-line escalation point, and managing a small team of operations analysts.
Coordinate and Provide Oversight of Optimisation Runs
- Maintain a strong working understanding of all Quantile Optimisation Services, including setting up vital configurations prior to optimisation, validating optimisation input data, running optimisations, and resolving any issues.
- Carry out post-run checks of optimisation run results and complete post-execution processes, including trade booking and regulatory reporting.
- Act as the first-line escalation point during live optimisation runs.
Client Onboarding, Data Analysis & Testing
- Support and provide oversight of client onboarding with internal setup of new clients and testing.
- Run scenarios and carry out data analysis to aid the client onboarding process and provide insights for growing the service for existing clients.
- Participate in QA testing of product and process improvements.
Team Leadership & Day-to-Day Management
- Manage day-to-day workload and priorities of a Business Operations team in line with Product Team objectives and expectations.
- Provide performance feedback and support development planning.
- Foster a collaborative, accountable team culture.
Internal Communication & Stakeholder Engagement
- Clearly communicate operational issues and risks to stakeholders and continually liaise with Service Team Leads on delivery and performance of the team.
- Identify and recommend process improvements to help improve efficiency and reduce operational risk.
Requirements and Qualifications
- Experience coordinating small operational teams is desirable.
- Degree in a numerate or technical field (e.g., Mathematics, Finance, Engineering, Computer Science) or equivalent experience.
- Strong analytical and problem-solving skills, with high attention to detail and accuracy.
- Operational mentality: ability to follow structured processes, run recurring tasks, and ensure timely execution of scheduled activities.
- Proficiency in data handling tools such as Excel (Pivot Tables, VLOOKUP), with exposure to Python or SQL being an advantage.