Description
We are seeking a Service Manager-Customer Service to manage service delivery to enterprise customers and service support partners. The successful candidate will work closely with global and APAC service teams to maintain high levels of customer satisfaction and maximize HPE business opportunities.
Key Responsibilities:
- Manage account strategies with sales account teams, client management teams, customers, and service support partners
- Ensure customer satisfaction by understanding customer expectations and delivering high-quality, timely services
- Promote and support the sale of HPEN solutions
- Deliver effective, quality-focused HPE services to support account team strategies and maximize contract renewals
Program Management Framework:
- Ensure alignment between customer and HPE business operations processes
- Create and document project plans to achieve contracted deliveries
- Take responsibility for flawless execution of cross-functional activities
- Utilize and coordinate resources to achieve service delivery objectives
- Monitor project results against goals and develop action plans to address any shortfalls
Requirements:
- 10+ years of program management experience with proven success in the service provider/enterprise market
- 3+ years of experience in the networking industry covering technical support, operations, operations management, and service management
- Strong service business or program management experience with other manufacturers or large partners
- Excellent customer management and relationship skills, with strong interpersonal skills
- Ability to work independently and manage multiple projects and priorities
- Engineering degree qualification or equivalent experience
What We Can Offer You:
- Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Investment in your career development, with programs to help you reach your career goals
- Unconditional inclusion, celebrating individual uniqueness and valuing diverse backgrounds