Description
We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes.
You will manage accounts with limited requirements and simple deployment needs, guiding them to rapid adoption, mitigating churn risks, and identifying growth opportunities.
Responsibilities:
- Use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns.
- Demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results.
- Plan and execute programmatic engagement strategies across your entire portfolio.
- Identify, diagnose, and independently resolve a broad range of standard customer issues.
- Drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes.
Requirements:
- Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.
- Experience in customer success management, working with customers to drive adoption of a technical platform.
- A customer-centric and proactive team player attitude, focused on driving customer loyalty.
- A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
Technical Expectations:
- Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision.
- Flexibility to occasionally attend global meetings, training, and kick-offs.
- Travel up to 15%.