Description
Join Workwize as a Customer Success Manager in the US, driving adoption, retention, and growth for its fast-growing SaaS scale-up. You'll work closely with customers to build lasting partnerships and shape the company's Customer Success strategy in the US.
Workwize provides an automated SaaS platform that simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50,000 users and 120,000 devices under management, the company is solving hybrid work challenges like laptop deliveries, returns, and equipment tracking.
Responsibilities
- Drive customer success and satisfaction throughout the entire customer lifecycle
- Ensure successful delivery, adoption, expansion, and renewal of products and services
- Strengthen relationships by prioritizing engagement with customers
- Establish revenue growth by utilizing expansion potential
- Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
- Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Required Skills & Qualifications
- Bachelor's or Master's degree
- 4+ years of experience in a client-facing role, managing complex accounts, preferably in a SaaS environment
- Previous sales experience
- Commercially driven with strong problem-solving abilities and analytical mindset
- Proficiency in PowerPoint and Excel
- Exceptional attention to detail and experience in data analysis and interpretation
- Excellent English communication skills (written and verbal) at a business-professional level
The Right Mindset
- Ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously
- Commercially driven and caring, wanting to make a difference for customers
- Thorough & analytical, eager to use data to identify possibilities to support clients
- Ability to present to Executives and Key Decision-makers
- Transparent & Honest, with experience using CRM systems (HubSpot experience being a plus)
- Natural-born team player, open to everything and everyone, supporting the hybrid working policy
What We Offer
- 25 days of paid vacation
- 401(k) with competitive support
- Flexible hybrid work environment
- Top-notch tools and equipment provided
- Vibrant, entrepreneurial culture with opportunities for growth
- Chance to shape the future of global collaboration
Pay Range: $80,000-$105,000 USD