Description
We are seeking a Customer Success Manager to join our team at Workwize, a company that simplifies hardware deployment, management, and retrieval for IT teams. As a Customer Success Manager, you will act as a trusted advisor to our clients, understanding their business objectives and providing excellent customer service in a fast-paced environment.
Responsibilities:
- Drive customer success and satisfaction throughout the entire customer lifecycle
- Strengthen relationships with customers by prioritizing engagement
- Establish revenue growth by utilizing expansion potential and identifying opportunities for upselling and cross-selling
- Analyze data to enhance adoption and maximize revenue growth potential
Requirements:
- Bachelor's or Master's degree
- 4+ years of experience in a client-facing role, preferably in a SaaS environment
- Previous sales experience
- Commercial drive with strong problem-solving abilities and analytical mindset
- Proficiency in PowerPoint and Excel
- Exceptional attention to detail and excellent English communication skills
At Workwize, we offer a flexible hybrid work environment, top-notch tools and equipment, vibrant entrepreneurial culture, off-sites, team bonding events, pension scheme, and more.