Description
The Elite Sales Team Manager will lead the implementation, management and ongoing evolution of the Elite Sales Team proposition. Reporting to the Senior Divisional Director, the role is the central point of accountability for performance, people, standards, operating practices, governance and future development.
Key Accountabilities:
- Leadership, Strategy & Governance: Own the Elite Sales Team proposition and take full accountability for its ongoing performance, development and continuous improvement.
- Commercial & Performance Ownership: Own the team budget and profit and loss performance, including income, productivity, cost control and return on investment.
- Sales Funnel & KPI Improvement: Own continuous improvement across the complete lead lifecycle.
- Client Outcomes, Quality & Compliance: Hold clear accountability for sales quality, regulatory compliance and fair client outcomes.
- People, Culture & Talent: Lead recruitment, onboarding, coaching and development, with clear expectations and accountability.
- Operating Model & Resource Management: Oversee workforce planning, remote leadership, shift arrangements, service coverage and effective resource deployment.
- Incentives, MI & Improvement: Own reporting for performance, productivity and incentives, ensuring information is accurate, relevant and actionable.
- Referrals & Specialist Products: Ensure specialist opportunities are identified and referred through agreed processes.
- Branch & Stakeholder Relationships: Maintain trusted relationships with branches and ensure the team remains aligned to branch growth objectives.
Key Skills & Experience:
- Proven sales, insurance or client service leadership experience, including multi-site or remote teams.
- Strong understanding of new business, sales, client outcomes and performance management.
- Commercial acumen, including budget, profit and loss or similar financial accountability.
- Ability to analyse data, diagnose funnel performance and turn insight into action.
- Confident communicator and influencer, including at Executive Board level.
- Strong coaching, people development, organisational and project management skills.
- Resilient and adaptable, able to lead change, challenge constructively and manage competing priorities.
- Credible in maintaining high quality, conduct and regulatory standards while delivering growth.
What Success Looks Like:
- Clear, scalable operating model with defined ownership and governance.
- Improved funnel performance, availability, income, productivity and cost.
- Strong quality, compliance and client outcomes.
- Accurate insight drives performance and improvement.
- Capable, engaged and accountable team with strong retention.
- Reliable branch service, attribution and communication.
- Recognised as best in class across all key measures.