Description
We are seeking a talented sales professional to join our team as a Senior Field Account Manager. As a leading global company in Regulatory, Compliance and Fraud solutions, LexisNexis Risk Solutions helps businesses of all sizes solve complex risk problems.
You will be responsible for managing a book of accounts, building relationships with customers to anticipate their needs and ensure retention, and identifying upsell and cross-sell opportunities.
Responsibilities:
- Build solid relationships with clients, understand their needs, and provide proactive guidance and support
- Develop and implement customer success strategies to drive adoption and retention
- Collaborate with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
- Identify opportunities for upselling or cross-selling additional products or services to existing clients
- Monitor customer health metrics and proactively address any potential issues or concerns
- Gather customer feedback and insights to inform product development and improve overall customer experience
Requirements:
- 8 years proven sales and strategic account management experience
- Ability to engage with large enterprise accounts and senior stakeholders
- Be adept at building and maintaining lasting client relationships
- Possess excellent communication and presentation skills
- Be skilled in problem-solving and able to think strategically about customer needs
- Have experience working with cross-functional teams, such as operations and product development
- Be able to work in a team environment supporting one or more Strategic Account Directors
- Be results-driven and able to meet or exceed customer satisfaction and retention goals
- Possess a deep understanding of SaaS or technology products
- Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required
We offer country-specific benefits, and you can learn more about them by visiting our website. We are committed to providing a fair and accessible hiring process.