Description
As a College Intern Technical Support Engineer, you will build practical experience supporting enterprise technology environments. You will work with experienced engineers, learn HPE support methodologies and tools, contribute to technical investigations, and help create a consistent, high-quality customer experience.
Responsibilities:
- Assess and troubleshoot customer technical issues across supported infrastructure and software domains under the guidance of experienced engineers.
- Demonstrate ownership by maintaining clear case documentation, progressing agreed actions, and communicating status accurately and professionally.
- Collaborate with Front-End Engineers, Back-End Engineers, Expert Center teams, product engineering, partners, and other stakeholders to accelerate resolution.
- Use established diagnostic methods, knowledge resources, support tools, automation, and approved AI capabilities to improve investigation quality and efficiency.
- Collect and analyze logs, reproduce issues where appropriate, validate solutions, and contribute to technical action plans.
- Create and improve reusable knowledge by documenting findings, solutions, lessons learned, and recurring issue patterns.
- Follow HPE quality, security, privacy, compliance, and escalation processes while protecting customer and company information.
- Participate in learning plans, technical readiness activities, certifications, team initiatives, and continuous-improvement projects.
- Support a global customer base and collaborate across time zones, including scheduled coverage when required by the business.
Technical areas:
- Core infrastructure: Servers, storage, operating systems, networking, virtualization, databases, backup and recovery.
- Hybrid cloud and platforms: Private and public cloud, containers, infrastructure automation, platform operations, and security fundamentals.
- Emerging technologies: AI and data concepts, observability, automation, and modern HPE technology platforms relevant to the assigned team.
Prerequisites:
- Excellent Communication Skills
- Fluency in either Italian, French, or Spanish (Speaking and Writing); English is mandatory
- Passion to learn and act quickly, with a flair for technology and latest developments
- Strong problem-solving skills, with the ability to work in a fast-paced environment and manage multiple tasks
- Flexible to work across time zones
Benefits:
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
- Unconditional Inclusion: we are unconditionally inclusive in the way we work and celebrate individual uniqueness.