Description
Leidos is seeking an intern to assist our IT desktop engineering team within the Department of Justice IT Portfolio. In this portfolio, Leidos provides various IT services, engineering, and technical support for customers primarily within the Department of Justice. Support includes managed IT services, managed service desk (Tier 1), deskside support (Tier 2), workstation and server engineering and maintenance, security, managed print services, ITSM, infrastructure, Agile development, and end user support.
The IT desktop engineering team supports, manages, upgrades, and configures a variety of IT infrastructure tools necessary for our customers to successfully use the IT environment. This includes items such as packaging workstation software, building workstation images. The team manages the testing and deployment of baseline workstation patches ensuring they are deployed in a timely manner. They also provide tier 3/tier 4 support for workstation issues escalated by the Service Desk. The intern will help the team in a variety of ways, including but not limited to documenting installation steps, creating knowledge base articles, and collecting test results from users.
The individual selected for this position should be pursuing a degree in a technical discipline such as engineering or computer science and should have a broad technical background. The candidate should have the ability to multitask and juggle numerous priorities and customers. Excellent written and verbal communication skills will help the intern be successful.
Primary Responsibilities:
- Assist the engineering team with application troubleshooting
- Assist the engineering team with software packaging, including testing and deployment
- Help document root causes of IT issues
- Participate in troubleshooting sessions to help resolve system issues
- Draft technical documents to help others better understand the IT environment
- Monitor system state of health and take action to resolve issues
- Other duties as assigned
Basic Qualifications:
- Currently enrolled in a degree program in Computer Science, Engineering or a related field.
- US Citizenship is required.
- Ability to obtain and maintain a public trust clearance.
- Excellent written and verbal communications skills
- Ability to multitask and function in a quick-paced environment.
- IT Skills
Preferred Qualifications:
- Past experience with ATF
- CompTIA A+ Certification
- Experience providing IT support for law enforcement operations.
The pay range for this job is $48,100.00 - $86,950.00.