Description
As a Technical Courseware Developer at Hewlett Packard Enterprise, you will design, develop, deliver, and maintain customer-facing, best-in-class user content.
Your responsibilities will include:
- Creating a variety of deliverables, such as concepts and tasks for networking features, in-product help, installation instructions, illustrations, video scripts, and course modules
- Producing hands-on learning activities and labs for cloud services, automation, and networking products
- Collaborating with stakeholders and subject-matter experts to gather requirements and ensure accuracy
- Analyzing product specifications and recommending the best learning approach and content format
- Learning the customer experience through hands-on use of networking products to ensure practical, usable content
- Following established style, process, and quality guidelines to ensure consistency and completeness
- Leading or supporting content development projects and coordinating with other writers when required
- Using AI tools to scale content creation while retaining high quality and accuracy
To be successful in this role, you will need:
- 5+ years producing technical content, preferably for advanced software or networking products
- A BA/BS in Technical Writing, English, Computer Science, or a related degree; networking certification or comparable experience acceptable
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content
- Good understanding of technology concepts, such as cloud computing, automation, networking, data centers, security, or other advanced software technology
- Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud services
- Ability to research complex technical concepts independently and collaboratively
- Familiarity with XML authoring, content management systems, and courseware development tools
- Strong problem-solving skills and comfort making progress with incomplete information
- Excellent written and verbal communication and collaboration skills
- Ability to use AI tools effectively to scale content creation
We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.