Description
We are seeking a Help Desk Support Technician to join our team.
The successful candidate will provide technical support to end-users, both in person and remotely.
Responsibilities:
- Install, modify, and repair computer hardware and software
- Provide end-user software and hardware troubleshooting
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Assist in the administration of e-mail, Microsoft Office, etc.
- Provide remote support access through desktop mirroring and other remote access applications for worldwide sites
- Maintain current knowledge of relevant technology as assigned
Requirements:
- High school diploma or equivalent
- 1+ year of related experience
- Top Secret/SCI clearance with polygraph
- Security+ CE or another 8570 Cert and PWS 9.1 cert
- US citizenship
Benefits:
- Medical plan options with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Paid time off plans, including vacation, sick and personal time, holidays, and more
Salary: The likely hourly rate for this position is between $22.26 - $28.75.