Description
We are seeking a Technical Consulting Senior Manager to lead the successful delivery of complex Salesforce solutions for our customers. As a leader of leaders, you will be responsible for designing and managing the delivery of these solutions, which include Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.
Responsibilities and Requirements:
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce environments
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives
- Champion an AI-first delivery methodology, utilizing advanced AI tools and agentic evaluation frameworks
- Provide oversight and governance of Salesforce projects, guiding delivery teams on the effective use of AI-assisted tooling
- Follow and help define coding standards; lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to understand a project and debug issues, leveraging AI diagnostics to assist in interpreting logs and isolating bottlenecks
- From time-to-time, participate in activities such as technical landscape discovery, Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
- Understanding of systems architecture, key design patterns, and large data volume limitations and best practices
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
- Lead a technical team and own customer and team engagement
- Travels to client sites for projects, estimated 50-75%
- Maintain a target billable utilisation aligned to the role
- 14-18 years CRM experience with a minimum of 10 years on the Salesforce platform
- Maintain billable utilisation targets for your team
- Technical enablement of team members on the latest Salesforce products and processes
- Working with global teams for delivery across geographies
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.