Description
Salesforce is seeking a Senior Technical Consultant to join its Professional Services team within the Customer Success Group (CSG).
As a Senior Technical Consultant, you will work as part of a team demonstrating technical thought leadership of customer and partner engagements, leading to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms.
Your responsibilities will include:
- Becoming a highly certified and recognized Salesforce expert
- Helping clients consistently meet or exceed goals and metrics
- Contributing to customer success through front and backend solution development and release management
- Delivering high client satisfaction (CSAT)
- Providing guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture and design, environment management, testing, and Salesforce Platform education
- Driving the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure
- Troubleshooting key customer implementation issues and demonstrating the ability to drive to a successful resolution
- Identifying and proactively managing risk areas and committing to seeing issues through to complete resolution
- Managing customer expectations and negotiating solutions to complex problems with both the customer and third-party partners
- Building relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement
The ideal candidate will have:
- Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object-oriented languages
- Ability to analyze, design, and optimize business processes via technology and integration
- Ability to support customers and project members in rationalizing and deploying emerging technology
- Ability to work independently and as part of a distributed team
- Ability to learn new technologies and good presentation, communication, and facilitation skills
- Degree or equivalent relevant experience required
- Proficiency in English and Italian languages
- Strong background in object-oriented programming (e.g., Java) and understanding of REST/SOAP API design, microservices, and event-driven architectures