Description
We are seeking a Human-Centered Change Senior Manager to join our Experience Services Competency in Salesforce Professional Services. As a Human-Centered Change Senior Manager, you will be responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. You will serve as a trusted advisor to our customers, advising on change management best practices and recommending potential areas for improvement.
Key Responsibilities:
- Strategic Advisory: Serve as a trusted advisor to our customers, advising on change management best practices while recommending potential areas for improvement.
- Organizational Analysis: Conduct change impact, readiness, and barrier analyses to understand a customer’s capacity for leading transformational change.
- Change Strategy: Develop and execute holistic change strategies for complex transformation initiatives.
- Change Execution: Lead change management activities, including needs analysis, change readiness assessment, communication planning, training planning and delivery, and the creation of related work products to support plans.
- Stakeholder Alignment: Drive stakeholder alignment, engagement, and buy-in across functions.
- Leadership Coaching: Coach senior leaders, managers, and supervisors on Human-Centered Change best practices and articulate the value of change strategies.
- Methodology Integration: Integrate human-centered service design, behavior change science methodologies, and Design Thinking methodology and outcomes into the Human-Centered Change roadmap.
- Operational Excellence: Collaborate closely with program management teams to integrate change strategies into program delivery.
- Team Leadership: Positively impact customer renewals and extensions, and lead other Human-Centered Change team members to drive results.
Experience/Skills Required:
- Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation.
- Experience leading Human-Centered Change, Business Value, or Design Thinking relevant workstreams.
- Deep knowledge of change management principles, methodologies, and tools.
- Excellent verbal and written skills.
- Passionate about delivering Human-Centered Change with the ability to articulate Human-Centered Change value to stakeholders at all levels.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
The typical base salary range for this position is $150,100 - $227,000 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $180,200 - $247,900 per year.