Description
Grab is seeking an Assistant Manager, Key Accounts Management to source and onboard merchants in the e-commerce space to grow the GrabMall list of partners.
The ideal candidate will have a strong background in the e-commerce industry, excellent relationship management skills, and a proven track record of driving results.
Key responsibilities:
- Identify and generate qualified leads, and build and maintain a database of target accounts.
- Manage sales pipeline from sourcing leads to onboarding merchants on the platform.
- Build and manage strong business relationships with accounts through engagements with relevant stakeholders.
- Pitch different products, services, and other commercial initiatives and negotiate contract terms and conditions.
- Collaborate closely with teams from other departments to assist in delivering excellent end-to-end merchant service delivery and response to market trends and needs.
- Resolve any issues and problems of merchants and act as a link between customers and internal teams.
- Develop and execute growth strategies to increase the number of onboarded merchants within assigned key accounts.
- Monitor sales funnel against KPIs and prepare regular reports and insights for management review.
- Identify market trends, competitive landscape, and customer needs to inform strategic account planning and recommendations.
Qualifications:
- Bachelor's Degree in any field.
- 3+ years of sales and account management experience in the e-commerce industry.
- Great interpersonal, communication, and strong negotiation skills.
- Passionate and leadership qualities, team player, and self-motivated.
- Strong organisational and analytical skills.
- Ability to collaborate effectively within a multifunctional environment.
Benefits:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex benefits package.
- Parental and Birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements.