Description
The IT Operations team at GDIT manages and supports the organisation's IT infrastructure, systems, applications, and technologies. Responsibilities include network operations, server administration, system monitoring, incident response, and maintaining the availability, performance, and security of IT services. The team also develops documentation, knowledge articles, and training materials to improve support effectiveness.
As a System Administrator, you will provide advanced technical expertise and operational leadership in a 24x7x365 environment. This position independently maintains and optimizes IT systems to ensure availability, performance, and security. The role requires sound judgment, initiative, and proactive problem-solving.
Responsibilities include:
- Administer, maintain, and enhance physical and virtual servers, storage, and network systems.
- Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as ServiceNow.
- Troubleshoot hardware, software, and network issues across Windows, Linux, and Cisco environments.
- Coordinate with external partners, including the Army and DISA, on escalated issues outside program control.
- Manage Active Directory and essential IT services, including user access, patching, and system updates.
- Implement cybersecurity controls in accordance with DoW and organisational requirements, including audits and security assessments.
- Develop, maintain, and test disaster recovery, business continuity, backup, and restoration procedures.
- Create and update system documentation, diagrams, knowledge articles, and standard operating procedures.
- Analyse recurring problems and recommend process or system improvements.
- Provide technical guidance and mentorship to end users and junior IT staff.
Requirements:
- High school diploma required. An associate or bachelor's degree in IT or a related technical discipline is preferred.
- At least three years of related system administration or IT operations experience.
- Proficiency with Windows, Linux, and Cisco network systems.
- Experience using ITSM tools, such as ServiceNow, for ticket management and workflow tracking.
- Strong knowledge of virtualisation, patch management, and network security principles.
- Must meet DoW 8570.01-M IAT Level II baseline certification requirements, such as CompTIA Security+ CE, before starting.
- Must obtain a computing environment certification, such as ITIL 4 Foundation, within six months of hire.
Benefits:
- Comprehensive benefits and wellness packages
- Competitive pay
- Paid time off
- 401(k) with company match
- Full flex work weeks where possible
- Various paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance