Description
The IT Operations team manages and supports the organization's IT infrastructure, systems, applications, and technologies. Responsibilities include network operations, server administration, system monitoring, incident response, and maintaining the availability, performance, and security of IT services.
The System Administrator provides advanced technical expertise and operational leadership in a 24x7x365 environment. This position independently maintains and optimizes IT systems to ensure availability, performance, and security.
Responsibilities include:
- Administer, maintain, and enhance physical and virtual servers, storage, and network systems.
- Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as ServiceNow.
- Troubleshoot hardware, software, and network issues across Windows, Linux, and Cisco environments.
- Coordinate with external partners, including the Army and DISA, on escalated issues outside program control.
- Manage Active Directory and essential IT services, including user access, patching, and system updates.
- Implement cybersecurity controls in accordance with DoW and organizational requirements, including audits and security assessments.
- Develop, maintain, and test disaster recovery, business continuity, backup, and restoration procedures.
- Create and update system documentation, diagrams, knowledge articles, and standard operating procedures.
- Analyze recurring problems and recommend process or system improvements.
- Provide technical guidance and mentorship to end users and junior IT staff.
The likely salary range for this position is $72,250 - $97,750.