Description
The LMS Administrator (Solution Administrator) is responsible for ensuring the seamless operation of the university's technological infrastructure while adhering to industry standards and best practices.
Primary Responsibilities
- Oversees the administration and maintenance of software solutions critical to the university's operations.
- Manages the integration of various systems and platforms to ensure interoperability and data consistency.
- Collaborates with faculty and staff to identify, evaluate, and implement educational technologies that enhance the learning experience.
- Implements and enforces security protocols to safeguard sensitive information and ensure compliance with relevant regulations.
- Develops and maintains comprehensive plans to mitigate the impact of disasters and ensure business continuity.
- Provides technical support to users and conducts training sessions to promote efficient use of technology resources.
- Liaises with vendors to negotiate contracts, resolve issues, and ensure service level agreements are met.
- Evaluates proposed integrations for feasibility, compatibility, and alignment with organisational objectives.
- Monitors system performance, identifies bottlenecks, and implements optimisations to enhance efficiency.
- Develops and updates policies, procedures, and documentation related to technology usage and administration.
Qualifications
- Proficiency in system administration, particularly in cloud-based environments.
- Strong understanding of integration techniques and protocols.
- Knowledge of educational technologies and their applications in online learning environments.
- Familiarity with cybersecurity principles and best practices.
- Experience with disaster recovery planning and implementation.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot technical issues and provide timely solutions.
- Strong project management and organisational skills.
- Familiarity with vendor management and contract negotiation.
- Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance.
Education
- Bachelor's Degree in Computer Science, Information Technology, or a related field.
Experience
- 2 years of experience as an LMS Administrator, with a strong emphasis on developing and refining systems, programs, and processes to support organisational goals.
- Experience in system administration, particularly in cloud-based environments.
Benefits
- Medical, dental, vision, telehealth and mental healthcare
- Health savings account and flexible spending account
- Basic and voluntary life insurance
- Disability coverage
- Accident, critical illness and hospital indemnity supplemental coverages
- Legal and identity theft coverage
- Retirement savings plan
- Wellbeing program
- Discounted WGU tuition
- Flexible paid time off for rest and relaxation with no need for accrual
- Flexible paid sick time with no need for accrual
- 11 paid holidays
- Other paid leaves, including up to 12 weeks of parental leave