Description
As a Dealer Success Manager Coach with Capital One Auto, you'll have the opportunity to train, coach, and motivate Dealer Success Managers while working directly with Outside Sales partners across the country.
In this role, you'll serve as a People Leader, directly managing Dealer Success Managers to ensure their success and holding ultimate responsibility for your team's overall performance.
Responsibilities:
- Provide people leadership and performance management to Dealer Success Managers, including mentorship, goal setting, performance reviews, and career development.
- Offer initial training, coaching, and oversight to Dealer Success Managers throughout the new hire training program.
- Focus on ongoing development for all Dealer Success Managers through continued education forums.
- Ensure policy and procedure adherence and compliant actions.
- Communicate effectively across the organisation, including Senior Leadership.
- Some travel may be required up to 50%.
Skills and Competencies:
- People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth.
- Change Leadership & Motivation: Capacity to lead a team through periods of change and motivate associates to achieve ambitious goals.
- Talent Management: Strong instincts for identifying, acquiring, and retaining top talent.
- Strategic: Proven track record of making holistic assessments and defining an end-state vision.
- Strong communication, negotiation, and influencing skills.
- Clear results orientation: Focused on achieving both short and long-term goals.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification.
- At least 3 years of experience in staff management and training.
Preferred Qualifications:
- Bachelor’s Degree.
- 5+ years of experience in staff management and training.
- 3+ years of experience in the Auto Finance industry.
The minimum and maximum full-time annual salaries for this role are $138,100 - $157,700.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.