Description
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
As a Account Manager (Commercial/Small Business, 50-200 FTE), you will be a key member of the team leading the growth of our existing book of business in EMEA.
Responsibilities
- Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
- Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long-term partnership and success.
- Execute a Strategic Sales Process: Employ a structured, data-driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
- Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems.
- Lead Cross-Functional Account Teams: Align and organize internal resources, such as Solution Engineers, CSMs, Product, Marketing to ensure complex deals are successfully closed.
- Master Product and AI Fluency: Develop a deep understanding of Fin's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long-term value.
- Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities, positioning yourself as a credible, long-term partner.
Requirements
- Proven Sales Experience: 2+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota.
- Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
- Consultative and Strategic Acumen: Strong business acumen with experience in value-based selling, ROI articulation, and effective negotiation.
- Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts, with the ability to translate complex features into clear business outcomes for both technical and non-technical buyers.
- Cross-Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed to move deals forward.
- Exceptional Communication: Clear, concise written and verbal communication skills, with the proven ability to tailor your message to various audiences.
Nice to Have
- Practical experience in Value Selling, Command of the Message, and/or MEDDPICC is a strong advantage.
- Familiarity selling AI-enabled products or automation tools.
- Additional European languages are an advantage.