Description
Provide remote third-tier AV support for the conference room fleet under general supervision, designing AV systems and consulting with various business units to enforce IQVIA hardware and installation standards.
Responsibilities:
- Recreate issues to resolve operating difficulties and recommend system modifications to reduce problems
- Meet specified service level standards
- Escalate complex problems to management and provide information on severe issues
- Delegate IT support tasks and provide training to junior team members
- Develop and maintain technical support documentation and training materials
- Adhere to established policies, procedures, and standards
- Participate in global and regional project teams
- Maintain a thorough working knowledge of the operating environment, tools, and client applications
- Provide creative solutions and recommend procedures to enhance efficiency and end-user satisfaction
- Lead small projects and deliver quality results
- Provide training to end-users and guidance to less experienced Local Office IT staff
- Configure, install, maintain, and upgrade AV and IT hardware and software
- Administer and maintain security of operating systems
- Restore files or systems by designing and implementing back-up procedures
- Provide operational support for information systems and peripheral equipment
Qualifications:
- Bachelor's Degree in Computer Science or related field
- 5+ years experience in enterprise audio and visual systems
- Working knowledge of Microsoft 365, workstation and networking technologies (intermediate)
- Working knowledge of industry standards with regards to AV systems and network administration (intermediate)
- Excellent verbal and written communication skills (advanced)
- Ability to establish and maintain effective working relationships with coworkers, managers, and clients (advanced)
- Project management exposure (intermediate)