Description
As an IT Support Engineer at Capital One, you will play a pivotal role in delivering top-tier technical support and service excellence.
You will act as a trusted partner, utilising our modern technology stack to empower associates across both Windows and Mac platforms.
In this role, you will focus on delivering a seamless and personable user experience by proactively addressing requests and resolving technical issues.
Responsibilities
- Deliver exceptional customer service to internal end users, acting as a supportive and responsive point of contact to ensure high satisfaction and continuous office operations.
- Provide welcoming, customer-focused incident resolution in person at the IT bar and remotely.
- Manage user requests, service changes, and technical problems efficiently with clear, helpful communication.
- Identify and implement service improvements driven by end-user feedback and support trends.
Requirements
- Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.
- Expertise in management tools including Intune, Jamf, Airwatch.
- Hands-on experience of Google Workspace.
- Knowledge of ServiceNow, Jira and Confluence.
- Effective communication with associates at all levels, both technical and non-technical.
- Ability to work autonomously whilst being part of a wider team.
Benefits
- Competitive salary
- High performers strong and diverse career progression
- Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement, and private medical insurance
- Flexible benefits available including season-ticket loans, cycle to work scheme, and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you
Work Arrangements
- Permanent position based in our Nottingham Head Office
- Required to be based in our Nottingham office at least 3 days a week on Tuesdays, Wednesdays, and Thursdays