Description
Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.
The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership.
The Manager, Operations & Client Delivery, will be responsible for supporting team operations and delivery of impact programs and solutions with clients and partners across Central Europe, Middle East and Africa (CEMEA), with a particular focus on the countries in the ECCA cluster.
Key Responsibilities:
- Strategy Execution:
- Shape and advance the CEMEA social impact & sustainability strategy and roadmap to deliver on Objectives and Key Results (OKRs)
- Align initiatives with Visa’s global priorities, focusing on empowering small businesses and entrepreneurs through digital tools, knowledge, access, and security, promoting financial education to foster economic inclusion and development, enhancing digital commerce security for all users, and demonstrating Visa’s long-term commitment to the communities we serve.
- Program and Solution Delivery:
- Lead regional programmatic and partnership deployment, in alignment with market strategies
- Manage the end-to-end delivery of program delivery with key clients and stakeholders, with a particular focus on the ECCA cluster, in partnership with other functions
- Manage project timelines, task lists, and deliverables to ensure on-time execution
- Serve as a point of contact for internal teams to coordinate client-related tasks
- Track and update project progress in internal systems and tools
- Provide post-delivery support, including gathering client feedback and supporting reporting needs
- Collaborate cross-functionally with country leadership, Communications, and Government Engagement teams to implement programs
- Establish feedback loops to share insights and best practices across regions
- Stakeholder Engagement:
- Build and maintain strong, trust-based relationships with key external stakeholders across CEMEA
- Develop compelling narratives that articulate Visa’s purpose and impact in priority markets
- Enhance Visa’s reputation and influence with decision-makers through consistent, values-driven engagement
- Business Planning & Operations:
- Supporting CEMEA SIS across finance and international operations
- Supporting SIS’s input into Visa’s client engagements, presentations, and RFP responses across CEMEA
- Facilitating the creation and syndication of regular updates and reporting to all levels of Visa management on key metrics and objectives.
Qualifications
- Basic Qualifications:
- Bachelor’s degree in business administration or relevant field
- Minimum 5 years of experience of working in relevant fields is preferable
- Highly motivated self-starter who is comfortable with ambiguity and eager to identify opportunities and solve problems
- Team player with a willingness to pitch in on a variety of projects and deliver high quality work with excellent attention to detail
- Ability to synthesize complex ideas with a passion for developing clear, effective, and compelling presentations
- Demonstrated creative problem solving with an ability to collaborate and build consensus across stakeholders
- Interest in developing rigorous, fact-based, quantitative analysis to support recommendations
- Great communication and presentation skills
- Able to work independently, and with broad instructions
- Strong teamwork, interpersonal & relationship-building skills
- Project management experience
- Highly proficient in PowerPoint and Excel, with strong analytical and critical thinking skills
- Prior experience in social impact and/or payments preferred