Description
We’re looking for a Senior Project Manager to join our Client Change Management team within Client Connectivity and Global Payment Systems. You’ll be responsible for end-to-end delivery of complex client change initiatives, working with stakeholders across business, technology, and external partners to turn requirements into clear plans and measurable outcomes.
As a Senior Project Manager, Client Connectivity -Global Payments Solutions, you will:
- Own end-to-end delivery of client change initiatives across planning, execution, risk, and issue management
- Partner with business units and clients to gather requirements, define scope, and agree clear deliverables
- Develop and maintain project plans, timelines, and status reporting for clients, internal stakeholders, and senior sponsors
- Run user training sessions and create supporting documentation to support adoption and ongoing satisfaction
- Oversee setup and onboarding of new financial products and client connectivity solutions
- Coordinate delivery across global and U.S.-based teams, acting as a central point of contact for the client
- Design and execute system integration approaches across internal systems and third-party platforms, including SWIFT, ISO 20022, APIs, and host-to-host
- Manage testing of payment and receivables files in industry-accepted formats and coordinate outcomes across regions where required
- Resolve technical integration issues by partnering with IT vendors and business teams while maintaining momentum to delivery
- Monitor and optimise file and connectivity performance post-launch to support continuous improvement
You’ll likely have the following qualifications to succeed in this role:
- Proven experience in systems implementation and integration, preferably within financial services
- Strong project management delivery experience with clear evidence of completing work on time and within scope
- Project delivery methods supported by PMP, PRINCE2, Agile, or equivalent certification or equivalent demonstrable experience
- Technical knowledge of integration tools, APIs, and data mapping to shape practical implementation plans
- Clear communication with clients and internal stakeholders, including senior leaders, and maintain transparent status reporting
- Structured problem-solving and process optimisation approaches to evaluate issues and risks
- Knowledge of U.S. compliance, data privacy, and security practices through the implementation lifecycle
- Effective work across multicultural, global teams and coordinate delivery across time zones and stakeholder groups
- Attention to detail while keeping sight of the broader client outcomes and delivery milestones
As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, and a robust Wellness Hub, all in a welcoming and inclusive work environment.