Description
The worldwide data management software market is massive, forecasted to be $169 billion by 2029. At MongoDB, we're transforming industries and empowering developers to build amazing apps.
We're seeking an experienced Manager, Customer Success Operations to lead our global team. You'll be responsible for learning the ins and outs of MongoDB's Customer Success function, building relationships with the senior leadership team, and driving initiatives to unlock sales revenue.
Responsibilities
As a Manager of Customer Success Operations, you will:
- Lead a team of analytical and operational business partners aligned to the CS organization
- Drive the operating rhythm of our business, including monthly and quarterly business reviews, forecasting, and business planning efforts
- Partner with Senior CS and Operations leadership to drive market and segment-specific analyses
- Independently run forecasting and business review calls
- Derive insights from data and present recommendations to CS leadership
- Influence the data and systems strategy and processes required to scale commercial teams
- Become well-versed in our sales KPIs and their implications on performance tracking, compensation, and forecasting
- Conceptualize and pilot new programs to test the effectiveness of various CS workflows
- Collaborate with various business units to drive productivity and headcount scenario analyses
Qualifications
- Bachelor's Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.)
- 5+ years of work experience in CS, Sales, GTM Strategy, and/or Operations
- 1+ years of leadership experience
- Comfortable being in a player-coach manager type role
- Familiarity with consumption-based software business models
- Experience as a business partner to a field organization
- Experience with at least one major business intelligence tool (Tableau, Google Data Studio, Looker)
Benefits
MongoDB offers a supportive and enriching culture, including employee affinity groups, fertility assistance, and a generous parental leave policy.