Description
We are seeking an experienced Outlet Manager to oversee the daily operations of our Chinese restaurant at Pullman Kuching hotel. As a key member of our team, you will be responsible for ensuring smooth service, excellent guest experience, team performance, and achievement of outlet targets.
Key Responsibilities:
- Manage daily restaurant operations to ensure seamless service
- Lead, supervise, and motivate the restaurant team to deliver exceptional guest service
- Maintain high standards of food quality, service, and presentation
- Handle guest feedback and resolve complaints professionally
- Monitor restaurant sales, revenue, and operating performance
- Control food, beverage, and operating costs effectively
- Plan manpower, schedule staff, and boost productivity
- Conduct daily briefings to keep team members informed about promotions and menu items
- Collaborate with the kitchen team for smooth coordination between service and food production
- Ensure compliance with food safety, hygiene, and cleanliness standards
- Monitor stock levels to minimize wastage and breakage
- Promote restaurant offerings to drive outlet revenue
- Train and develop team members to enhance service standards and product knowledge
- Comply with hotel and Accor standards, policies, and procedures
- Perform other duties as assigned by the F&B Management
Qualifications:
- 3-5 years of experience in restaurant operations, preferably in a hotel environment
- Previous experience managing a Chinese restaurant is preferred
- Good knowledge of Chinese cuisine, menu items, and restaurant service
- Strong leadership and team management skills
- Excellent communication and guest service skills
- Understanding of restaurant cost control and revenue management
- Ability to work shifts, weekends, and public holidays
- Positive, hands-on, and service-oriented attitude