Description
This role is responsible for establishing strategic relationships with key customers and collaborating across teams to inform product decisions and enhance organisation strategy.
The role coordinates complex integrations while mitigating risks and guiding juniors to ensure project success.
The role stays updated with industry trends and the latest innovations to share impactful insights and ensure compliance with the policies and procedures.
Responsibilities
- Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business decisions.
- Collaborates extensively with cross-functional teams, such as R&D, product management, marketing, and executive leadership, to provide insights that inform product roadmap decisions and improve overall organisation strategy.
- Utilises advanced analytics and reporting tools to provide in-depth insights to customers on the impact and value of the proposed solutions.
- Leads the design and implementation of highly intricate integrations with third-party solutions, showcasing the organisation's ability to seamlessly connect diverse technologies.
- Identifies potential risks associated with complex solutions and develops strategies to mitigate them, ensuring successful project outcomes.
- Works closely with sales leadership to develop specialised training programs and resources for the sales team, empowering them to effectively communicate complex technical concepts to customers.
- Provides thought leadership within the organisation and to customers, staying ahead of industry trends, technological advancements, and market shifts, and translating these insights into actionable strategies.
- Stays updated with relevant industry regulations and compliance standards, ensuring that solutions meet requirements.
- Organises innovation workshops to explore new ways to address customer challenges and create novel solutions.
- Acts as a mentor to junior team members, guiding their professional growth, sharing deep product and domain expertise, and promoting a culture of excellence and continuous improvement.
Education & Experience
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in technical selling, consultative selling, account management, or a related field.
Knowledge & Skills
- Amazon Web Services
- Application Programming Interface (API)
- Cloud Computing
- Cloud Services
- Computer Science
- Customer Success Management
- Demonstration Skills
- Enterprise Application Software
- Extract Transform Load (ETL)
- IT Infrastructure
- Microsoft Azure
- New Product Development
- Presales
- Product Management
- Request For Proposal
- Sales Process
- Sales Prospecting
- SAS (Software)
- Software As A Service (SaaS)
- Virtualization
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity