Description
About the role
As a Senior Restaurant Onboarding Specialist at Wolt, you will play a crucial part in ensuring that restaurant and retail partners have a seamless onboarding experience. This involves coordinating with various teams to provide excellent service, informing partners about processes and procedures, and monitoring progress using tools like Monday.com.
Responsibilities
- Communicate with internal teams to coordinate merchant onboarding and service experience
- Inform partners about processes and procedures via form, email, and phone, primarily in German
- Monitor processes and track progress using Monday.com and other Wolt software
- Continuously learn, master, and improve systems, tools, and processes
Requirements
- Positive attitude and entrepreneurial spirit
- Problem-solving skills with the ability to develop creative solutions
- Customer-centric mentality with experience working with people of varying technical levels
- Multiple years of experience in sales, support, operations, or account management
- Goal-setting and achievement skills
- Organised, meticulous, and impeccable communication skills
- Ability to work independently and in diverse team environments
- Analytical and critical thinking skills
- Fluency in German and English (at least C1); knowledge of other languages is a plus
What we offer
- Opportunity to shape something extraordinary in an international environment
- High learning and growth curve in a global technology company
- Attractive salary and flexible working hours
- Independent work in a dynamic team
- Flat hierarchy in a start-up atmosphere
- Discount on Wolt orders
- Public transport allowance
- Wellness allowance (Urban Sports Club)
- Weekly virtual all-hands meetings and regular team events
- Flexible working hours + 30 days paid holiday