Description
PayPal's marketing organization is undergoing a multi-year transformation , building an AI-native operating model that changes how we acquire, activate, and retain customers at scale.
The Manager, Marketing Operations & Growth sits at the center of that transformation, turning strategy into execution and keeping the organization moving with clarity and speed.
Essential Responsibilities:
- Identify issues and recommend best practices to enhance marketing effectiveness.
- Lead functional projects and programs that drive business improvements.
- Collaborate with teams to analyze business trends and inform marketing strategies.
- Develop and manage marketing plans that support organizational goals.
- Ensure the efficient operation of marketing functions through effective project management.
Additional Responsibilities & Preferred Qualifications:
- Serve as the operational partner to senior marketing leadership , managing priorities, preparing decision-ready materials, and ensuring the right conversations happen at the right time.
- Own preparation for Leadership meetings, Board presentations, and Marketing Transformation & Growth reviews , including briefing documents, talking points, and executive presentations.
- Partner with the CMO Operations team on org design, resource allocation, and ways of working across the marketing organization.
- Drive the marketing operating rhythm , weekly leadership meetings, monthly business reviews, quarterly planning, and annual strategy cycles , ensuring every forum produces clear decisions and accountable follow-through.
- Lead the annual and quarterly marketing planning process , coordinating inputs across all workstreams and aligning with Finance on investment plans.
- Own the performance management infrastructure , tracking OKRs, KPIs, and business metrics and ensuring leadership has a real-time view of marketing's performance.
- Lead cross-functional AI and marketing transformation initiatives , including budget rationalization, process redesign, and organizational change , that require senior coordination and Leadership visibility.
- Identify growth opportunities across the marketing organization , new capabilities, partnerships, or operating model improvements that can accelerate key business outcomes.
- Partner with ROI & Effectiveness leads, Data Science, Marketing, and Finance to develop investment scenarios and consolidate them into clear recommendations.
- Translate analytical and financial information into concise recommendations, clearly articulating what leadership needs to decide, why the recommendation is supported, what uncertainties remain, and what action should follow.
- Build and manage the internal communications rhythm , town halls, all-hands, leadership updates, and team announcements , keeping the organization aligned and informed.
- Build strong cross-functional relationships across Marketing, Finance, Product, Technology, Legal, and HR , ensuring marketing's priorities are understood and supported.
- Lead cross-functional task forces on priority business issues , convening the right people, driving to decisions, and holding the organization accountable for follow-through.
Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.