Description
We are seeking a Client Engagement Specialist to manage the renewal aspects of the relationship with a defined set of customers.
The Client Engagement Specialist will be responsible for retaining existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.
Key Responsibilities:
- Retention:
+ Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan + Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround + Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports + Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support + Support new sales into existing accounts to ensure maximum customer ROI with DJ
- Customer Knowledge:
+ Develop a good understanding of the client's business groups deriving value from DJ services + Understand how clients derive value from DJ services/products + Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing
- Lead Generation:
+ Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities
Required Skills and Experience:
- Min 2-4 years of proven success in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
- Excellent project management and organizational skills with a keen attention to detail
- Proficient in Microsoft Office suite & Google Drive
- Bachelor’s degree or equivalent experience
- Proficiency in English is a must; French and / or German are nice to have
What we offer?
In return, we offer a professional, progressive and multicultural environment for you to grow both personally as well as a wide range of benefits offered by a global company.
Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Insurance Plans
- Education Benefits
- Family Care Benefits
- Commuter Transit Program
- Subscription Discounts
- Employee Referral Program