Description
We are seeking a Presales Engineer to join our team in the Baltics, specifically in either Vilnius, Lithuania or Riga, Latvia. As a Presales Engineer, you will be responsible for technically owning, discovering, positioning, proving, and delivering key technical elements of a sales cycle to achieve a 'technical win' within medium to large-scale and complex customer environments.
Responsibilities:
- Demonstrate Splunk products and services to customers on-site, remotely via webinar sessions, and at field events such as conferences and trade shows.
- Establish and maintain strong relationships throughout the sales cycle with all levels within the customer.
- Collaborate with customer contacts and build them into Splunk champions by helping them understand how Splunk can solve their challenging problems and achieve their objectives.
- Answer complex technical and competitive questions and address customer concerns to achieve a successful outcome.
- Discover pain and determine value with customers.
- Work with a dynamic technical organization with a rapidly expanding customer base.
- Collaborate with multiple Account Managers to explore opportunities simultaneously, drive discovery calls, and evaluate each prospect to identify the most promising next steps.
Requirements:
- Fluency in English.
- Based in either Vilnius or Riga.
- Curiosity and a desire to understand the 'why' of a scenario.
- Customer success-oriented mindset.
- Technically astute with a thirst for up-to-date knowledge of technologies and solutions.
- Confidence and the ability to transmit this confidence to customers.
- Business-savvy with an understanding of how businesses are organized and achieve their desired results.
- Growth mindset with a willingness to develop skills, knowledge, and experience.
- Collaborative with a network of colleagues and partners.
- Competitive with a desire to win.
Technical skills and experience that would be helpful (but not all required):
- Domain knowledge and experience in IT infrastructure, Cloud Technologies, Application Delivery, Business Analytics, Log Management, Observability, and IT Security.
- Insights in IT Operations and experience with ITSM tools and ITIL processes.
- Understanding of IT Monitoring, Security Monitoring, and Observability.
- Modern application architecture (microservices) and experience with Kubernetes, Docker, and/or Lambda/serverless.
- Familiarity with DevOps concepts and hands-on experience in engineering/software development using modern programming languages.