Description
This role is open to candidates in all US locations except for NYC metro and the San Jose Bay metro.
The Global Benefits team at Cisco is dedicated to empowering employees by providing comprehensive, competitive, and inclusive benefits programs. As a member of the U.S. Benefits team, you will join a group of passionate professionals focused on operational excellence and employee advocacy.
In this role, you will serve as a subject matter expert for leave, disability, and accommodations programs, ensuring operational excellence, compliance, and a superior employee experience. You will partner in driving team strategies and support the overall benefit experience addressing the diverse workforce.
Responsibilities:
- Program Administration & Compliance: Manage the end-to-end administration of leave programs (including FMLA, ADA, disability, workers’ compensation) while ensuring strict adherence to current and changing regional, local, and federal laws.
- Employee Support & Advocacy: Monitor and partner in employee support, delivering differentiated experiences through concierge and external vendor coordination for issues, escalations, and care needs.
- Expert Guidance: Resolve complex issues and provide clear guidance to employees on benefit plan interpretation, maintaining deep subject matter expertise to respond effectively to inquiries.
- Cross-Functional Collaboration: Collaborate frequently with senior management, IT, payroll, and change management teams within the complex, matrixed global organisation to resolve process gaps and improve service delivery.
- Change Management & Communication: Conduct comprehensive change management initiatives for significant alterations to benefits offerings.
- Data-Driven Optimization & AI Integration: Analyse leave, disability, and accommodation data to identify trends and improve program effectiveness.
- Financial & Audit Oversight: Maintain program budgets, review and approve vendor invoices, and investigate/resolve discrepancies to ensure accurate and timely payments.
- Program Management: Assume responsibility for other related benefit programs as required.
Requirements:
- Bachelor’s degree in Human Resources, Business, or a related field, or equivalent practical experience.
- 5+ years of experience in benefits administration, with a specialised focus on leave, disability, and accommodations.
- In-depth knowledge of FMLA, ADA, ERISA, HIPAA, and regional/state-specific leave laws.
- Proven ability to manage relationships with third-party vendors and external partners.
- Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
Preferred Qualifications:
- Professional certification (e.g., CEBS, PHR, or SHRM-CP).
- Experience managing benefits programs in a large, multinational technology organisation.
- Demonstrated success in leading process improvement initiatives for complex HR programs.
Salary Range: $109,100.00 - $138,400.00
Benefits: U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.