Description
As a Senior Community Developer, you will be a leader in creating global community engagement strategies that support player retention inside and outside of their experiences with our games.
You will be responsible for establishing and growing our global communities around Ubisoft's games with a proficiency in player communications, game improvements and feedback cycles, and deployment and maintenance of best practices.
Key responsibilities include:
- Developing and executing community strategic plans through a variety of content tactics which support Production objectives and augment the overall marketing strategy.
- Coordinating communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging.
- Leveraging Community Managers, transversal teams, and relevant partner resources to create meaningful content for our players.
- Acting as one of the spokespersons for the assigned brand(s) and coordinating community-centric events.
- Collaborating with the Social Media Manager to define and report on content KPIs to demonstrate success and ROI of community programs and content.
- Supporting internal and external milestones, such as betas and launches, to ensure KPIs are met and to advocate for player experience.
- Acting as a primary representative for players' needs within Production and Publishing teams to positively influence development and communications positioning.
- Shaping player feedback cycles and providing insights to Production and Publishing teams to influence game experiences, stimulate user retention, and assist in positioning messaging and marketing beats.
- Collaborating and coordinating with live teams for post-launch communication.
- Managing and producing internal reports on community feedback, activity, and expectations.
- Serving as an identified subject matter expert for both the project and the wider global Community team, and acting as a mentor to Community Managers and peers.
- Operating with an ROI-centric mindset by making calculated decisions that promote efficiency while remaining strategic with available resources.
- Leading the way in defining best practices to drive impact and proactively sharing these with the wider Community team.
- Identifying and capitalizing on opportunities for synergies between cross-functional teams.
- Leading transversal initiatives to support department objectives and key results.
- International travel may be required.
Requirements:
- Extensive experience managing online communities and leading the development of strategic plans or programs with demonstrable success.
- Extensive experience in the gaming industry with multiple gaming platforms, genres, and AAA game launches.
- Extensive knowledge of social media platforms.
- Experience working in a demanding Production environment, with multiple deadlines, objectives, and stakeholders.
- Strong understanding of building and maintaining the growth of video game communities as well as developing and executing strategic player engagement plans.
- Proven track record of working with various stakeholders to filter and implement player feedback.
- Experience in social media marketing is a strong plus.
- Experience with digital asset creation is a strong plus.
- Fluency in French