Description
Zscaler is looking for a Benefits Operations Specialist to join its team remotely from Ireland. As a Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler's EMEA benefit programs.
Responsibilities:
- Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
- Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
- Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
- Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing
Requirements:
- Bachelor's degree in HR, Business, or a related field, or equivalent practical experience
- 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
- Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation
Nice to Have:
- Direct experience working within a global, public SaaS or high-growth technology organization
- Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast-paced environment
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!