Description
As a People Operations Specialist at Wise, you will play a crucial role in creating a seamless experience for new joiners and ensuring the smooth operation of our organisation.
Wise is on a mission to make it easier and cheaper for people and businesses to move and manage money across borders.
Onboarding Support
- Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible.
- Coordinate adaptable onboarding plans with hiring Leads and collaborate on future changes.
- Handle relocation logistics and documentation for new joiners.
- Facilitate new joiner engagement and networking with other team members.
- Run local onboarding sessions and ensure our onboarding materials are up-to-date.
Wiser Support
- Respond to queries from Wisers in an efficient and customer-centric manner.
- Provide guidance on leave policies and ensure a strong end-to-end experience.
- Manage internal transfers, relocation requests, and Workday actions.
- Oversee immigration processes to maintain compliant operations.
- Maintain our team's content on Confluence, ensuring transparency and convenience.
- Support the Payroll team with necessary documentation and information.
- Produce employment documentation, such as reference letters and contract changes.
Offboarding Support
- Handle all last-day administration for leaving and relocating Wisers.
Wider Team & Business Focus Areas
- Review and respond to audit requests to ensure operational compliance.
- Contribute to local and global cross-team projects and initiatives.
- Stay informed about local employment laws and update our processes accordingly.
- Mentor and cross-train junior team members, serving as a reviewer in our four-eye check processes.
Qualifications
- Previous experience in a HR or Shared Services role.
- Knowledge of Singapore employment law and working practices.
- Adaptable and solution-focused approach with a can-do attitude.
- Attention to detail and ability to handle confidential information.
- Passion for data and technology, with a desire to automate processes.
- Strong communication skills and ability to collaborate with teams.
Key Qualities
- 2-4 years of experience in a Shared Services environment.
- Excellent written and verbal English communication skills.
- Additional languages are a plus point.
- Advocate for Wise values and shared services evolution.
- Strong growth mindset and resilience in a hyper-growth environment.