Description
Make a difference joining our Leidos TRICARE team in Atsugi, Japan as a TRICARE Beneficiary Services Representative (BSR).
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Lead informational sessions for various events.
- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
- Evaluate the level of assistance needed and refer or escalate complex issues as needed.
- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI).
- Assist with remote support, train new team members, and other duties as assigned.
Basic Qualifications:
- High school diploma or GED.
- U.S. Citizenship.
- Eligible to obtain and maintain ADP IT III clearance.
- 3+ years of customer service experience.
Essential Skills:
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Effective at delivering presentations.
- Ability to tactfully communicate with others.
- Self-starter, able to work independently and with minimal supervision.
- Strong organizational, time management, and multitasking abilities.
- High attention to detail.
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Work background in U.S. military healthcare delivery system or civilian managed care.
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD.
Salary: $32,000 annually.