Description
Join Leidos as a TRICARE Beneficiary Services Representative (BSR) in Bahrain, supporting active-duty military members and their families. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
- Provide basic claims status updates and support.
- Conduct informational briefings for various events.
- Manage daily activities and Other Health Insurance (OHI) information in applicable systems.
- Assess and escalate issues as needed for proper resolution.
- Maintain compliance with HIPAA regulations and confidentiality.
- Collaborate with team members and support remote work.
Requirements:
- High school diploma or GED.
- U.S. Citizenship.
- Eligible to obtain an ID card for NSA Bahrain.
- Eligible for ADP IT III clearance.
- 3+ years of customer service experience.
- Fluent in English with strong written and oral communication.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
- Experience in U.S. military healthcare delivery, medical environments, or civilian healthcare systems.
Salary: $32,000 annually.