Description
Make a difference by joining the Leidos TRICARE team in Osan, South Korea, as a TRICARE Beneficiary Services Representative (BSR) floater.
As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Travel 25-75% of the time based on need for coverage, potentially anywhere within the Pacific region (Guam, Japan, and South Korea)
- Verify benefits and enrollment via systems like Defense Online Enrollment System (DOES) and MHS Genesis
- Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
- Provide basic claims status updates and support
- Lead informational sessions for various events
- Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems
- Assess and escalate issues as needed for proper resolution
- Comply with all HIPAA regulations and maintain confidentiality of Protected Health Information (PHI)
- Collaborate with and support team members
Requirements:
- High school diploma or GED, or equivalent years of experience
- U.S. Citizenship
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- Eligible to obtain Invited Contractor 700-19 SOFA designation for employment in South Korea
- Able to provide proof of ordinary residency in the United States
- 3+ years of customer service experience
- Willing and able to travel to multiple sites 25-75% of the time
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Work background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims
- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
Salary: The annual salary for this specific position is $34,500.