Description
Mastercard Data & Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations.
As a Customer Success Manager, you will be working together with our credit risk team on executing well-designed on-boarding experience and managing customer relations. You will develop a deep understanding of our credit risk features & functionalities and how these can be utilized to drive value for our customers.
Your Responsibilities:
- Act as a coach for our customers, supporting them in implementing our products and solutions in ways that add value to their businesses
- Conduct product demos, develop and deliver training sessions
- Build a strong understanding of each credit risk analytics product’s features and benefits to effectively address customer questions
- Partner closely with credit risk teams to create new features that best serve our customers
- Research and collaborate with internal teams to deliver solutions for complex problems and respond to inquiries
- Identify improvement areas, track updates, flag churn risk, and log client issues
- Create & execute strategies to prevent churn and increase adoption
Qualifications:
- Proven ability to work with both business and technology stakeholders
- Strong writer, presenter and speaker
- Enthusiastic with the ability to inspire others and create a collaborative culture of teamwork
- Demonstrated ability to develop relationships with both mid- and executive-level customer contacts
- Familiarity with credit risk, or financial services analytics products is highly desirable
- Experience in working with bureau data to derive actionable insights for credit risk models and decisioning
Education & Skills:
- Bachelor’s degree or equivalent qualification
- Understanding of core credit risk concepts and data related products
- Experience supporting B2B clients, particularly in the banking or fintech sector
- Strong verbal and written communication skills
- Advanced Word, Excel, and PowerPoint skills required
- Fluent Portuguese, Spanish, and English required