Description
We are seeking an experienced professional to join our team as a Senior Customer Development Representative in the Nanjing NJX Sub-branch. In this role, you will be responsible for the successful implementation of Premier Acquisition strategies, acquiring new-to-bank customers via central or self-generated leads, and delivering high-quality service to our highest-value personal clients.
Responsibilities include:
- Developing strong working relationships with relevant business areas
- Delivering high-standard customer service to meet customer satisfaction
- Acquiring new customers via bank channels or self-generated leads
- Providing excellent service to clients and completing simple retail sales
- Working closely with business areas such as Wealth Management and Personal Banking, and Marketing
To be successful in this role, you should meet the following requirements:
- Bachelor's degree or equivalent experience
- Minimum of one year of proven and progressive financial services and/or retail sales experience
- Sound knowledge of various forms of deposits, WEM products, mortgages, etc.
- Knowledge of changing laws and regulations governing banks and the finance industry, consumer trends, competitor offerings, economic and foreign currency markets
- Strong presentation and sales skills, objection-handling techniques, and ability to work under pressure
- Good interpersonal and communication skills, with a customer-service orientation
- Ability to attain professional and regulatory qualifications as required by the market and internal standards as required by HSBC
You'll achieve more at HSBC. We are committed to building a culture where all employees are valued, respected, and opinions count.