Description
Changing the world through digital experiences is what Adobe's all about. We give everyone,from emerging artists to global brands,everything they need to design and deliver exceptional digital experiences.
We're seeking a Director of Customer Value, who is the strategic partner to senior leadership within Adobe's most critical customers, focused on delivering measurable business value from Adobe investments.
The Challenge We are seeking a Director of Customer Value, who is the strategic partner to senior leadership within Adobe's most critical customers, focused on delivering measurable business value from Adobe investments.
The role is uniquely positioned at the intersection of sales, success, and delivery, taking a long-term, outcome-led view of the customer's transformation journey, with clear accountability for tracking, demonstrating, and communicating business value realisation.
What you will do:
- Strategic alignment: Partner with customer leadership to co-define business goals, strategic priorities, and Adobe's role in supporting them.
- Outcome orchestration: Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones.
- Value governance: Define, track, and evolve KPIs aligned to customer objectives and value realization.
- Executive Partnership: Build and maintain trusted, strategic relationships with customer executives and senior stakeholders.
- Market Development: Build strategic relationships, drive early-stage growth in market.
What you'll need to succeed
- Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes.
- Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey.
- Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives.
- An ability to understand and communicate the path to business value through technology transformation.
- Working knowledge of how Marketing, Engineering and Product teams' function, particularly in the areas of Data Engineering, Personalization and Customer Insights.
Expected Pay Range: Our compensation reflects the cost of labor in a certain location, and we pay differently based on those defined markets. Please see below pay range(s) for this position based on the location(s) where this position can be filled: United Kingdom (England): 166,300 GBP - 240,850 GBP annually