Description
We are seeking an EMEA People Operations Lead to join our PeopleHub team, responsible for building global scalable tools, systems, processes, and dashboards that support our employees at every stage of their employee journey.
As the EMEA People Operations Lead, you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global "shared services" model as it scales.
Responsibilities:
- Deliver front-line People Services (Shared Services) support for the EMEA region across the employee lifecycle, including operations, benefits, leave administration, and compensation
- Serve as an escalation point for complex EMEA cases, resolving them accurately, compliantly, and with a high standard of service
- Track and report on metrics and service level agreements (SLAs) to measure service quality and provide insights for decision-making
- Spot what is not working and bring forward ideas to fix it, with the autonomy to test and implement improvements
- Drive continuous improvements focused on automation, standardization, and scalability that improve the Toaster experience, increase efficiency, and ensure compliance with local laws and customs
- Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive adoption of an evolving service delivery model
- Be the local subject matter expert who can influence Global COEs on program design that is locally relevant and compliant while aligned to global principles
- Partner across the People & Places team globally to prioritize and deliver a variety of small to large, complex, integrated People team initiatives
Requirements:
- Professional fluency in English and French (preferred), both written and spoken, with the ability to support Toasters and partner with stakeholders in both languages
- Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
- Significant hands-on experience within People Operations or Shared Services functions
- Experience operating in a matrixed structure, and influencing outcomes without direct authority
- Experience with new entity creation and creation of complete employee lifecycle processes
- Experience supporting Global HR Transformation: strategy, design, and transition of People Operations to create value for the organization
- Working knowledge of labour regulations, GDPR requirements, and best practices to help ensure Toast remains compliant
- Familiarity with SOX (Sarbanes-Oxley), and experience working within SOX-compliant programs and processes
- Understanding of HR Technology, HR reporting, workflow, and auditing requirements (experience with Greenhouse, Workday, and ServiceNow is valuable)
- Excellent analytical, problem-solving, and decision-making skills with strong attention to detail