Description
At Wolt, you're part of a fast-scaling global business that creates technology for delivery and logistics. You're an Account Specialist, Retail, and your main goal is to help retail partners succeed on the Wolt platform.
Responsibilities
As an Account Specialist, you will drive the commercial growth and success of Wolt's retail partners by delivering data-driven insights and strategic consultation. You will manage a portfolio of accounts, collaborate closely with cross-functional teams to build tailored promotional campaigns, and foster long-term merchant relationships.
Day-to-day in this role you'll:
- Drive the commercial growth of existing retail partners through strategic, data-driven performance insights and consultation
- Oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners, customers, couriers, and Wolt
- Use data insights to identify opportunities for partners, propose tailored campaigns, and provide high-level consultation to boost results
- Work closely with marketing to design and implement promotional activities that drive demand and maximize partner sales
- Act as the key contact for appointed accounts, maintaining strong communication, running regular business reviews, and supporting expansion opportunities
- Foster a positive, supportive work culture where people feel valued, engaged, and motivated to grow
- Ensure smooth collaboration across functions to align goals and optimize partner performance
- Contribute to building new structures and processes in a growing market, embracing the start-up mindset of rolling up your sleeves when needed
Requirements
- 2 to 4 years of success in account management or B2B sales with clear commercial impact
- Strong analytical judgment and hands-on use of dashboards such as Looker or Power BI to make decisions
- Excellent relationship building and communication across a wide range of stakeholders
- High ownership and reliability
- Bachelor's degree or equivalent experience
- Proactive, structured, and detail-oriented with a high sense of responsibility and ambition
- Team player with a service-oriented mindset and a 'can-do' attitude
- Fluent in Polish and English
Benefits
- Private health insurance, with the option to cover your family too
- Cafeteria benefits: monthly points to spend on fitness, shopping, cinema, and more
- A paid day off for your birthday
- Wolt Credits back on every order you make with Wolt, to spend on your next ones
Compensation
The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Pay Range: 8 594 zł-10 743 zł PLN