Description
As a Client Engagement Specialist, you will manage all renewal aspects of the relationship with a defined set of customers. Your goal is to retain existing contract revenue and support new sales into these accounts.
Responsibilities:
- Develop and execute a renewal plan for assigned strategic accounts
- Provide monthly reports to managers highlighting high-risk renewal accounts and strategies to turnaround
- Ensure customer training and product utilization by working with the Product Training Specialist team
- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support
- Support new sales into existing accounts to ensure maximum customer ROI
Customer Knowledge:
- Develop a deep understanding of your customers, including their business groups, industry, and needs
- Understand how your clients derive value from Dow Jones services and products
- Serve as a client conduit internally for feedback and competitive intelligence
Lead Generation:
- Identify opportunities for increased revenue within assigned accounts and work with the sales team to follow through
Requirements:
- Minimum 2-4 years of proven success in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines
- Excellent project management and organizational skills
- Proficient in Microsoft Office suite and Google Drive
- Bachelor's degree
- Proficiency in English, French, and German