Description
The Technology Service Desk analyst position is responsible for providing frontline support to business partners requiring assistance from the Technology Organisation for issue resolution and service request fulfillment.
The ideal candidate will have a strong technical background and exceptional customer service skills, with the ability to handle technical issues on the initial contact.
Key Responsibilities:
- Consult with business partners to resolve technology issues and provide excellent customer service
- Utilise phone and voice communication technologies to interact with business partners
- Develop solutions to technology issues and educate others about current and future products
- Collaborate with other technology departments and key business units to inform them of product deployments, updates, and changes
- Ensure that all incidents are completely and appropriately documented
Requirements:
- B.S. degree in a technology-related field
- 1-3 years of experience in the computer/technology field
- Thorough knowledge of information technologies, infrastructure, and telecommunication transport
- Strong analytical and problem-solving skills
- Excellent customer service skills
- Comprehensive knowledge of Southern Company IT software and hardware configurations
- Knowledge of LAN/WAN technology, mainframe technology, and access technologies
- Familiarity with Remedy Event Management System
This listing is enriched and indexed by YubHub. To apply, use the employer's original posting:
https://emje.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/SouthernCompanyJobs/job/21814