Site Reliability, Associate

Synopsys software engineers are key enablers in the world of Electronic Design Automation (EDA), developing and maintaining software used in chip design, verification and manufacturing.

As a Site Reliability Associate, you will provide hands-on IT support for end users in the Hsinchu office, troubleshooting hardware, software, and workplace technology issues.

Responsibilities

• Provide hands-on IT support for end users in the Hsinchu office, troubleshooting hardware, software, and workplace technology issues
• Deploy, configure, and migrate laptops and workstations, managing the full device lifecycle from setup to decommission
• Support Windows operating systems and Microsoft 365 applications, resolving access, configuration, and performance issues
• Manage IT asset inventory and tracking systems, ensuring accurate records of hardware and software across the site
• Diagnose and resolve technical issues using structured troubleshooting and root cause analysis
• Collaborate with regional and global IT teams to escalate complex issues and align on support standards
• Maintain workplace technology including printers, conference room equipment, and office IT infrastructure

The Impact You Will Have

• Keep engineers and teams productive by resolving technical issues quickly and correctly the first time
• Reduce downtime and frustration by managing laptop deployments and migrations smoothly during onboarding and transitions
• Improve asset visibility and compliance by maintaining accurate IT inventory and lifecycle tracking
• Strengthen IT service quality across the Hsinchu site by owning issues through to resolution
• Build trust with end users by delivering clear communication and reliable follow-up on every request
• Support global IT standards and processes by collaborating effectively across time zones and teams
• Help create a stable, responsive IT environment that lets people focus on their actual work

Requirements

• Experience in IT support, desktop support, or end user computing roles
• Strong working knowledge of Windows operating systems and Microsoft 365 applications
• Hands-on experience with laptop deployment, configuration, and hardware troubleshooting
• Familiarity with IT asset management and inventory tracking tools
• Understanding of enterprise IT infrastructure and workplace technology environments
• Ability to diagnose technical issues methodically and document troubleshooting steps clearly
• Fluency in Mandarin and English for supporting a bilingual user base